Shipping Policy
Last Updated: March 22, 2025
At US Cartel, we aim to provide you with a seamless shopping experience from the moment you place an order until it reaches your doorstep. Please read our Shipping Policy below to understand how we handle order processing, shipping methods, and delivery timelines.
1. Order Processing
- Processing Time: All orders are processed within 1-2 business days after your order is placed. Please note that processing times may be slightly longer during peak periods or promotional events.
- Order Confirmation: Once your order is confirmed, you will receive an email notification with your order details. You can use this email to track the progress of your order.
2. Shipping Methods & Delivery
- Domestic Shipping: We currently ship within India. Delivery times vary based on your location:
- Metro Cities: 2-4 business days
- Tier 2 Cities & Smaller Towns: 4-7 business days
- International Shipping: At this time, international shipping is not available. We are focusing on building a strong domestic presence, but international options may be considered in the future.
- Shipping Carriers: We partner with reliable courier services to ensure your order is delivered safely. A tracking number will be provided once your order is shipped.
3. Shipping Costs
- Shipping Fees: Shipping fees are calculated at checkout based on your location and the weight/dimensions of your order. Any applicable shipping charges will be clearly indicated before you complete your purchase.
- Free Shipping: We may offer free shipping promotions from time to time. Any such promotions will be highlighted on our website.
4. Order Tracking
- Tracking Your Order: Once your order is shipped, you will receive a tracking number via email. You can use this tracking number on the carrier's website to monitor your shipment's progress.
5. Delays & Issues
- Shipping Delays: While we strive to meet the estimated delivery times, delays may occur due to unforeseen circumstances such as weather conditions, courier issues, or public holidays. If your order is delayed, we will update you as soon as possible.
- Missing or Damaged Orders: If you receive a damaged product or your order is missing items, please contact us immediately at support@uscartel.com with your order details, and we will work to resolve the issue promptly.
6. Contact Information
If you have any questions or concerns about our shipping policy, please get in touch with us:
- Email (General Inquiries): uscartelofficial@gmail.com
- Email (Support): support@uscartel.com
- Address: Eramalloor, Alappuzha, Kerala, India
By placing an order with US Cartel, you agree to the terms outlined in this Shipping Policy. We appreciate your trust in us and are committed to delivering your products with care and efficiency.