Return and Refund Policy
Last Updated: March 22, 2025
Thank you for shopping with US Cartel. We are committed to ensuring your complete satisfaction with our products. If you are not entirely happy with your purchase, please review our return and refund guidelines below.
1. Eligibility for Returns
- Defective or Damaged Products: If you receive a product that is defective or damaged, you may request a return or refund.
- Not as Described: If the product does not match the description on our website, you are eligible for a return or refund.
- General Returns: For reasons other than defects or inaccuracies, returns will be accepted only if the product is in its original, unused condition with all original tags and packaging intact.
2. Return Request Timeframe
- 14-Day Window: You can request a return within 14 days from the date of delivery.
- Late Returns: Requests received after 30 days may not be eligible for a refund or exchange.
3. Return Process
- Initiate a Return: Contact our support team at support@uscartel.com with your order number and a brief explanation of your reason for return.
- Return Authorization: Once your request is reviewed, we will provide you with instructions and a return authorization, if applicable.
- Shipping the Product: Please securely package the item and ship it to the address provided in our return instructions. Customers are generally responsible for return shipping costs unless the return is due to our error (e.g., defective or misdescribed product).
4. Refund Process
- Inspection: Upon receiving your return, we will inspect the item to ensure it meets the return criteria.
- Approval and Refund: Once approved, a refund will be processed to the original payment method. Please allow up to 10 business days for the refund to be reflected in your account.
- Partial Refunds: In cases where the product is returned in a condition that is not as originally received, or if the return is initiated outside the eligible timeframe, a partial refund may be granted at our discretion.
5. Exchanges
At this time, we do not offer direct exchanges. If you wish to exchange a product, please initiate a return for a refund and then place a new order for the desired item.
6. Non-Returnable Items
Certain items, such as perishable goods, intimate or sanitary products, or items marked as non-returnable at the time of purchase, are not eligible for return. Please review product descriptions carefully before making your purchase.
7. Modifications to This Policy
US Cartel reserves the right to update or modify this Return and Refund Policy at any time without prior notice. Any changes will be posted on this page, and the revised policy will be effective immediately upon posting.
8. Contact Us
If you have any questions about our Return and Refund Policy or need further assistance, please reach out to us:
- Email (General Inquiries): uscartelofficial@gmail.com
- Email (Support): support@uscartel.com
- Address: Eramalloor, Alappuzha, Kerala, India
- Send Direct Message: US Cartel Contact Page
By shopping with US Cartel, you agree to the terms outlined in this Return and Refund Policy. We appreciate your business and are here to ensure your experience is a positive one.